Where is our data stored?
Your data is securely hosted in professional data centers within the region where your main activities are located. For our European customers, the data centers are located in Europe; for our Middle Eastern customers, they are located in the Middle East; for our American customers, in the United States, etc… We prioritize security, reliability and compliance, ensuring your logistics operations remain protected and accessible.
Is MyLogistics cloud-based?
Yes. MyLogistics is a cloud-based Enterprise Resource Planning (ERP) platform that includes an integrated Transport Management System (TMS), allowing your teams to work securely from anywhere with real-time access to operational data.
Does the software integrate with other systems?
Absolutely. Built on Mendix, MyLogistics offers extensive integration possibilities with other ERP systems, WMS platforms, accounting software, customer portals, telematics, CO₂ reporting tools and more.
Can the software be adapted to our workflows?
Yes. Specialized logistics is never one-size-fits-all. Our platform is highly flexible and can be configured to match your operational processes, services and customer requirements.
Is the software multilingual?
Yes. MyLogistics is available in Dutch, English, French and German.
How secure is the platform?
Security is an ongoing priority at AGePe Logistics Software. We continuously strengthen our platform, offer two-factor authentication (2FA), and invest in cybersecurity awareness and training.
Can we access the system on mobile devices?
Yes. Our applications support mobile workflows for planners, drivers, movers, field engineers and on-site teams.
How long does implementation take?
Our standardized implementation approach combines a thorough analysis of your business processes, detailed project planning, kick-off workshops, regular progress meetings, and comprehensive training sessions. Supported by experienced project managers and consultants with deep knowledge of your industry, this ensures a smooth, transparent, and jointly supported implementation, without surprises.
Can MyLogistics support the entire logistics process from sales to invoicing?
Yes. MyLogistics covers the complete operational lifecycle, from lead management and quotations to project execution, warehousing, invoicing and reporting. This allows logistics companies to manage all activities within one integrated platform.
Does the software include CRM and sales management functionality?
Yes. MyLogistics includes lead management, prospect management, account management, contact management, sales funnel tracking, quotation management, mailing campaigns and digital survey tools.
Can we manage logistics projects within the platform?
Absolutely. Depending on your activities, MyLogistics supports moving projects, fine art projects, heavy transport projects, transport orders, freight forwarding activities, multimodal logistics and grouped projects. All project information remains centralized and accessible.
Does the software offer customer and partner portals?
Yes. Web portals allow customers, partners and stakeholders to access project information, documents, status updates and operational data in a controlled and secure environment.
Can workflows and operational tasks be automated?
Yes. MyLogistics includes workflow management, personal action lists, team task management and automated process flows to improve efficiency and reduce manual work.
Does the software support mobile teams and field workers?
Yes. Through Mobile Worker and Last Mile functionality, drivers, movers, engineers and field teams can access tasks, update statuses, register time and complete activities directly from mobile devices.
Can transport documents be managed digitally?
Yes. The platform supports digital management of transport documents such as CMRs, Air Waybills (AWB), Bills of Lading (BL) and other operational documentation.
How does MyLogistics support resource and capacity planning?
MyLogistics offers planning tools for staff, vehicles, equipment, materials and suppliers. Features include capacity planning, timeline planning, ticket planning, geo-based planning and resource availability management (fleet, vehicles, tools, equipment).
Can we manage certifications and compliance requirements?
Yes. The platform supports certificate follow-up, permit tracking and compliance-related workflows, helping organizations maintain operational control and regulatory compliance.
Does the software include warehouse management functionality?
Yes. MyLogistics includes Warehouse Management System (WMS) capabilities such as inbound and outbound management, inventory control, transfers, mobile scanning, value-added logistics and bonded warehouse support.
Can customs processes be managed within the platform?
Yes. Customs documentation, customs permits and related compliance processes can be monitored and managed within the system.
Does MyLogistics support logistics invoicing?
Yes. The platform supports sales invoicing, purchase invoicing and activity-based invoicing, ensuring billing aligns with operational activities and customer agreements.
Can MyLogistics integrate with accounting software?
Absolutely. MyLogistics integrates with leading accounting solutions and financial systems worldwide.
Does the software provide business intelligence and reporting?
Yes. MyLogistics includes integrated analytics, Power BI reporting, operational dashboards and activity-based reporting to support strategic decision-making.
Can we monitor sustainability and CO₂ emissions?
Yes. Through integrated reporting and partnerships such as BigMile, MyLogistics supports CO₂ emission monitoring, sustainability reporting and environmental performance analysis.
Does MyLogistics use Artificial Intelligence (AI)?
Yes. MyLogistics gradually integrates AI capabilities to automate repetitive tasks, support decision-making and improve operational efficiency. Our AI functionality focuses on three areas: Create (automatically generating data from emails and documents), Analyze (detecting trends, insights and recommendations) and Explore (providing contextual information and suggestions). AI is embedded directly into operational workflows, making it practical, relevant and immediately applicable.
Is our data safe when using AI features?
Absolutely. Security, privacy and data ownership are central to our AI strategy. Customer data always remains the property of the customer and is never used to train external AI models. Access rights, encryption and strict governance controls determine which information can be accessed by AI functionality. Our approach is fully aligned with GDPR requirements and industry best practices.
Does AI make decisions automatically?
No. At AGePe Logistics Software, people always remain in control. AI provides recommendations, insights and suggestions, but users validate the output and make the final decisions. We believe AI should act as decision support, helping logistics professionals work faster and smarter without replacing human expertise, responsibility or accountability.